173 Traveloka jobs in Indonesia
Customer Service Representative
80111 Denpasar, Bali
IDR4 month
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Posted today
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Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives in Denpasar, Bali, ID . This role is instrumental in providing exceptional support to customers, resolving inquiries, and ensuring a positive brand experience. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to help others, with the ability to adapt to a hybrid work model.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide accurate information regarding products and services in a timely manner.
- Resolve customer issues and complaints effectively, escalating complex problems to appropriate departments when necessary.
- Process customer orders, forms, applications, and requests.
- Maintain customer records by updating account information and interactions in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Provide exceptional customer service and build rapport with clients.
- Follow communication procedures, guidelines, and policies.
- Achieve personal and team goals related to customer satisfaction and service efficiency.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Collect customer feedback and share insights with management to improve services.
- Stay updated on product knowledge and company policies.
- Handle sensitive customer information with confidentiality and integrity.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; college degree is a plus.
- Proven customer support experience or experience as a client service representative is preferred.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and a willingness to learn new software.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Patience and a customer-oriented attitude.
- Problem-solving skills and the ability to think on your feet.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Proficiency in Bahasa Indonesia; English language skills are an advantage.
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0
Customer Service Representative
16111 Sukabumi, West Java
IDR6 month
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Posted today
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Job Description
Our client is seeking a diligent and customer-focused Customer Service Representative to join their team in Bogor, West Java, ID . This role requires a blend of in-office collaboration and remote flexibility. As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand experience. You will handle a variety of customer interactions across different communication channels, providing accurate information and efficient solutions. The ideal candidate is empathetic, possesses excellent communication skills, and has a strong desire to help others. This hybrid role offers the best of both worlds, allowing for focused work in the office and the convenience of remote work.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide information about products and services, processing orders, forms, applications, and requests.
- Resolve customer complaints, providing appropriate solutions and alternatives within prescribed policies.
- Keep records of customer interactions, transactions, comments, and actions taken.
- Identify and escalate priority issues to the appropriate department.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with the team to improve services.
- Maintain a high level of product knowledge to assist customers effectively.
- Process returns, exchanges, and refunds according to company policy.
- Achieve personal and team sales targets and customer service goals.
- Collaborate with team members to share best practices and improve overall customer satisfaction.
- Participate in team meetings and training sessions.
- Ensure a consistent and positive customer experience across all touchpoints.
- High school diploma or equivalent; Associate's degree or higher is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Patient and understanding demeanor.
- Proficiency in Microsoft Office Suite.
- Experience in a hybrid work model is beneficial.
- Must be able to commute to the office in Bogor, West Java, ID on designated days.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
70111 Banjarmasin, South Kalimantan
IDR7500000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team. This role is a blend of remote and in-office work, providing a hybrid work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Excellent communication and problem-solving skills are essential to ensure a positive customer experience. Key responsibilities include responding to customer calls, emails, and chat inquiries promptly and professionally. You will document customer interactions accurately in the CRM system and follow up on customer issues as needed. The ideal candidate will possess a high school diploma or equivalent, with previous experience in customer service or a related field being a strong asset. Familiarity with customer service software and ticketing systems is beneficial. You should be empathetic, patient, and possess strong active listening skills. The ability to work effectively both independently and as part of a team is crucial. This role offers a great opportunity to develop your customer service career within a supportive team. If you are passionate about helping people and committed to delivering exceptional service, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer complaints and issues efficiently.
- Document all customer interactions in the CRM system.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure satisfaction.
- Maintain a high level of product knowledge.
- Contribute to team goals and performance metrics.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
46151 Tasikmalaya, West Java
IDR5500000 month
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Posted 4 days ago
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Job Description
Our client is seeking a friendly and professional Customer Service Representative to join their support team. This is a fully remote position, allowing you to work from the comfort of your home. You will be the first point of contact for customers, providing exceptional support and resolving inquiries across various communication channels, including phone, email, and chat. Your primary goal is to ensure customer satisfaction by addressing their needs efficiently and effectively. Key responsibilities include answering customer questions, troubleshooting issues, processing orders or requests, providing information about products and services, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. The ideal candidate possesses excellent communication and active listening skills, patience, and a positive attitude. Previous experience in customer service or a call center environment is highly desirable. You should be comfortable working with computers and various software applications, including CRM systems. Strong typing skills and the ability to multitask are essential. This remote role requires a dedicated workspace, a reliable internet connection, and the ability to work independently with minimal supervision. You must be empathetic, professional, and committed to delivering outstanding customer experiences. If you are a people-person who enjoys helping others and thrives in a remote work setting, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Process customer orders, applications, or requests.
- Maintain accurate customer records and update account information.
- Escalate complex issues to appropriate departments for resolution.
- Gather customer feedback and identify opportunities for service improvement.
- Adhere to company policies and procedures.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong phone, email, and chat etiquette.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and CRM systems.
- High school diploma or equivalent.
- Ability to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
75122 Balikpapan, East Kalimantan
IDR4500000 month
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Posted 5 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused Customer Service Representatives to join their support team in Balikpapan, East Kalimantan, ID . This role is essential for providing excellent service and support to our valued customers. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting problems, and providing information about products and services. You will need to maintain a high level of customer satisfaction by delivering timely and effective solutions. Key duties involve logging customer interactions, documenting issues and their resolutions, and escalating complex cases to appropriate departments when necessary. The ideal candidate will possess strong communication and active listening skills, a patient and empathetic demeanor, and a genuine desire to help customers. Proficiency in using customer relationship management (CRM) software and standard office applications is required. You should be able to work effectively in a team environment and adhere to company policies and service level agreements. A positive attitude and the ability to remain calm under pressure are crucial for success in this role. Join us to be part of a supportive team dedicated to providing outstanding customer experiences.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues promptly and effectively.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments for resolution.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to service level agreements and performance standards.
- Identify opportunities to improve the customer experience.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's degree is a plus.
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong active listening and problem-solving skills.
- Proficiency with CRM software and computer applications.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work in a team environment and independently.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Manager
60111 Surabaya, East Java
IDR7 Annually
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and customer-focused Customer Service Manager to lead our support operations in Surabaya, East Java, ID . This role is crucial in ensuring our customers receive exceptional service and support, fostering loyalty and satisfaction. You will be responsible for managing a team of customer service representatives, setting performance standards, and implementing training programs to enhance skills and service quality. Your duties will include handling escalated customer issues, analyzing customer feedback, and developing strategies to improve the overall customer experience. You will also be involved in optimizing customer service processes, utilizing CRM systems effectively, and reporting on key performance indicators. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving abilities. Experience in managing a remote or hybrid customer service team is a significant advantage. You should be adept at motivating teams, resolving conflicts, and maintaining a positive and productive work environment. A deep understanding of customer service best practices and a passion for delivering outstanding customer satisfaction are essential. If you are a results-driven leader dedicated to exceeding customer expectations, we encourage you to apply and help us elevate our customer support to the next level.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
16111 Sukabumi, West Java
IDR7000000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are seeking an experienced and motivated Customer Service Supervisor to lead our customer support team. This role is pivotal in ensuring our customers receive exceptional service and support across all channels. You will be responsible for managing day-to-day customer service operations, training and coaching customer service representatives, monitoring service quality, and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have a strong background in customer service, excellent leadership abilities, and a passion for exceeding customer expectations. Proficiency in customer relationship management (CRM) software and call center technologies is required. You should be adept at handling escalated customer issues, analyzing customer feedback, and driving continuous improvement within the team. Strong problem-solving skills and the ability to foster a positive team environment are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and guide a team of customer service representatives.
- Train new team members and provide ongoing coaching and performance feedback.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Handle escalated customer complaints and resolve issues effectively.
- Develop and implement strategies to improve customer satisfaction and retention.
- Analyze customer service data and metrics to identify trends and areas for improvement.
- Ensure efficient operation of the customer service department.
- Collaborate with other departments to address customer needs and improve overall service.
Qualifications:
- Proven experience in customer service, with at least 2 years in a supervisory or team lead role.
- Strong leadership, coaching, and mentoring skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer support tools.
- Ability to handle difficult customer situations calmly and professionally.
- Understanding of key customer service metrics and KPIs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
70111 Banjarmasin, South Kalimantan
IDR5 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives. This role is based in Banjarmasin, South Kalimantan. As a Customer Service Representative, you will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, processing customer requests, and documenting customer interactions in the CRM system. You will need to develop a comprehensive understanding of our client's products and services to effectively address customer needs and concerns. Strong communication, listening, and problem-solving skills are essential for this role. The ideal candidate will be patient, empathetic, and possess a friendly demeanor. We are looking for individuals who are eager to learn, adaptable, and committed to providing excellent service. This is a fantastic entry-level opportunity to build a career in customer support and make a real difference in customer satisfaction. You will be part of a supportive team environment. Prior experience in customer service is beneficial but not required, as comprehensive training will be provided. The successful candidate will demonstrate reliability, professionalism, and a genuine desire to help customers.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
45111 Tasikmalaya, West Java
IDR5500000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Service Representative to join their team in Tasikmalaya, West Java, ID . This role is integral to ensuring customer satisfaction and maintaining positive customer relationships. The Customer Service Representative will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Responsibilities include answering customer calls, responding to emails and online inquiries, processing orders, managing customer accounts, and escalating complex issues to the appropriate departments. You will strive to provide exceptional service, actively listening to customer needs and offering effective solutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in customer service, preferably in a call center or support environment, is highly desirable. Strong problem-solving abilities and a customer-centric attitude are essential. Proficiency in using customer relationship management (CRM) software and basic computer skills are required. This is an excellent opportunity for individuals who enjoy interacting with people and are passionate about delivering outstanding customer experiences. You should be a team player, able to work effectively in a fast-paced environment and adhere to service standards. A commitment to continuous improvement and customer satisfaction is key. You will be instrumental in building and maintaining customer loyalty for our client.
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8
Customer Service Representative
35111 Bandar Lampung, Lampung
IDR6 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a friendly and professional Customer Service Representative to provide exceptional support to our valued customers in **Bandar Lampung, Lampung, ID**. This is a fully remote position, allowing you to contribute to customer satisfaction from the convenience of your home office. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities include responding to customer communications via phone, email, and chat, guiding them through product features, and troubleshooting any problems they may encounter. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to assist customers. You should be organized, self-motivated, and adept at managing your time effectively to meet performance metrics. We are looking for team players who can collaborate effectively within a remote environment. Proficiency in using customer relationship management (CRM) software and other support tools is essential. We are committed to delivering outstanding customer care, and this role is vital to our success. If you excel in customer-facing roles and enjoy working in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints effectively and efficiently.
- Guide customers through product usage and troubleshooting steps.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Identify opportunities to enhance customer satisfaction and loyalty.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to team goals and performance metrics.
- Provide feedback to management regarding customer issues and concerns.
- Stay informed about product updates and changes to better assist customers.
- Adhere to company service standards and guidelines.
- Build rapport and trust with customers through excellent communication.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field is required.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and computer applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a team.
- Adaptability to changing customer needs and business processes.
- A reliable internet connection and a suitable home office environment.
This advertiser has chosen not to accept applicants from your region.
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