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Join Bazar Bizar in Bali

Are you a problem-solver with a passion for helping people and a background in e-commerce?

Bazar Bizar, a growing furniture and interior design brand, is looking for a Customer Support Specialist to provide first-class service to our online customers worldwide.

In this role, you'll manage support tickets via Zendesk, resolve order-related issues, process claims and refunds, and ensure that every customer interaction reflects the care and quality we stand for. You'll work closely with our operations, product, and logistics teams to ensure smooth resolutions and constant improvement.

We value people who take initiative, communicate clearly, and care about great service. With roots in Indonesia and a core team in Belgium, we're a global brand with local heart and we'd love for you to be part of it.

What We Offer?

A dynamic and international work environment Competitive salary and growth opportunities A key role within a passionate and supportive customer service team

YOUR RESPONSIBILITIES

Customer Support & Communication:

• Manage customer queries and complaints via Zendesk
• Provide clear, friendly, and solution-oriented responses in English
• Help customers with order tracking, product info, shipping status, and general inquiries
• Maintain our high standards of service across marketplaces (Shopify, Lightspeed, Faire, etc.)

Claims, Refunds & Problem Resolution :

• Handle refunds, replacements, and damage claims efficiently
• Collaborate with the logistics and production teams to resolve product or shipping issues
• Escalate complex issues or recurring problems to the team leader for resolution
• Identify technical or product-related issues and report them to the relevant departments

E-Commerce & Order Systems :

• Navigate platforms like Shopify, Lightspeed, and Exact Online to investigate orders and status updates
• Ensure accurate communication between front-end customer concerns and back-end operations

Improvement & Feedback :

• Help identify patterns in recurring issues to improve products, logistics, or communication
• Contribute to internal documentation and support knowledge base updates

Requirement :

• 2+ years of experience in e-commerce customer support
• Strong communication skills in English (spoken and written)
• Experience with Zendesk, and comfortable working in Shopify, Lightspeed, Exact Online or similar systems
• Strong attention to detail and ability to manage multiple tickets with care
• Calm under pressure, with a proactive and empathetic attitude
• A team player who enjoys working cross-functionally

Ready to Join Us?

Send your CV and short motivation to

Become part of a global brand that values service, design, and heart.

Job Type: Full-time

Application Question(s):

• What's your current salary?
• Can you share your expected salary?

Job Type: Full-time

Application Question(s):

• What's your current salary?
• Can you share your expected salary?

Additional Information

Job Number

Job CategoryHuman Resources

LocationSheraton Senggigi Beach Resort, Jalan Raya Senggigi Km. 8, Lombok, West Nusa Tenggara, Indonesia, 83355

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Pendidikan minimal S1 di bidang Manajemen SDM, Psikologi, Administrasi Bisnis, atau bidang terkait.
• Pengalaman minimal 2–4 tahun di bidang HR dan Talent Acquisition, lebih disukai di perusahaan multi-entitas atau grup.
• Memahami praktik HR modern, rekrutmen, onboarding, employee engagement, dan compliance ketenagakerjaan.
• Memiliki kemampuan komunikasi, interpersonal, negosiasi, dan koordinasi yang baik.
• Familiar dengan HRIS, sistem rekrutmen, perangkat lunak Office, dan strategi pencarian kandidat (headhunting, job portal, social media).
• Mampu bekerja secara independen dan berkoordinasi lintas departemen dan entitas.

Sebagai Human Resources & Talent Acquisition Mahaya Group, bertanggung jawab untuk mengelola seluruh proses rekrutmen, onboarding, dan administrasi karyawan di Mahaya Group dan entitas afiliasi. Jobdesk meliputi:

1. Mengelola seluruh proses rekrutmen, termasuk perencanaan kebutuhan SDM, sourcing kandidat, wawancara, seleksi, dan hiring.
2. Menyusun strategi Talent Acquisition untuk menarik kandidat berkualitas di semua level, termasuk senior dan high-potential employees.
3. Mengelola proses onboarding dan integrasi karyawan baru ke budaya Mahaya Group.
4. Memastikan seluruh administrasi karyawan lengkap dan sesuai regulasi ketenagakerjaan (perjanjian kerja, kontrak, dokumen legal).
5. Berkoordinasi dengan Human Capital & Development Specialist untuk memastikan karyawan baru mendapat program pengembangan yang tepat.
6. Menjaga database kandidat, melakukan talent mapping, dan pipeline planning untuk kebutuhan jangka panjang Mahaya Group.
7. Mengelola hubungan dengan vendor rekrutmen, job portal, dan lembaga pendidikan untuk mendukung proses perekrutan.
8. Memastikan kepatuhan HR terhadap peraturan ketenagakerjaan, regulasi pajak tenaga kerja, dan kebijakan internal Mahaya Group.
9. Menyusun laporan rekrutmen, turnover, dan analisis HR metrics untuk Head of Operations dan manajemen grup.
10. Membantu Head of Operations dalam strategi SDM jangka panjang, termasuk workforce planning, succession planning, dan pengelolaan talenta kunci.

• Menjamin seluruh proses rekrutmen berjalan efektif dan efisien di seluruh entitas Mahaya Group.
• Memastikan karyawan baru memiliki pengalaman onboarding yang baik dan siap berkontribusi maksimal.
• Menyusun strategi pencarian talenta yang mendukung pertumbuhan Mahaya Group.
• Mengawasi kepatuhan administrasi SDM dan regulasi ketenagakerjaan.
• Membantu membangun budaya kerja yang profesional, inklusif, dan berorientasi hasil di seluruh entitas grup.
• Memberikan rekomendasi strategis terkait pengelolaan talenta kepada Head of Operations dan Direktur Utama.
• Berkoordinasi dengan Human Capital & Development Specialist untuk memastikan pengembangan dan retention talenta.
• Membantu Head of Operations dalam perencanaan kebutuhan SDM dan strategi pengembangan karyawan jangka panjang.

LAZ Abulyatama Indonesia
, sebuah lembaga amil zakat yang berfokus pada sosial dan kemanusiaan, telah lama berjuang untuk mengumpulkan kepedulian umat dalam bentuk zakat, infaq, sedekah, dan wakaf. Dengan nilai-nilai
Tauhid
sebagai fondasi utama, LAZ Abulyatama Indonesia berkomitmen untuk memberikan solusi bagi permasalahan umat melalui program-program distribusi dan dayaguna-menerus untuk berkembang, kami mencari tenaga profesional yang kompeten dan penuh dedikasi untuk posisi
Human Resources & General Affairs (HRGA)
di Cicendo, Bandung, Jawa Barat, Indonesia. Dengan posisi ini, Anda akan memiliki kesempatan untuk memainkan peran penting dalam mendukung operasional dan pengelolaan sumber daya manusia di lingkungan yang dinamis dan penuh tantangan.

Sebagai bagian dari tim
HRGA
, Anda akan bertanggung jawab atas berbagai tugas penting yang mendukung operasional dan pengembangan organisasi, pelaksanaan rekrutmen, dan pengembangan sumber daya manusia. Keberhasilan di posisi ini akan membantu memastikan bahwa semua proses HR berjalan efisien dan efektif, serta mendukung tujuan strategis LAZ Abulyatama Indonesia.

Persyaratan untuk posisi ini:

• Pendidikan minimal S1 di bidang Psikologi, MSDM, Sosiologi, atau bidang terkait.
• Pengalaman kerja minimal 1 hingga 3 tahun dalam bidang HR dan General Affairs (GA).
• Pengalaman yang kuat dalam rekrutmen, administrasi HR, general affairs, dan penanganan perilaku karyawan.
• Kemampuan berkomunikasi yang baik dalam bahasa Indonesia serta kemampuan menggunakan perangkat lunak HR secara efektif.
• Keterampilan interpersonal yang kuat untuk bekerja dengan tim dan berinteraksi dengan berbagai tingkat internal dan eksternal organisasi.
• Diutamakan memiliki kemampuan konseling, coaching, dan friendly dengan karyawan.
• Diutamakan pernah mengikuti berbagai pelatihan HR, GA, dan Hubungan Industrial. Dibuktikan dengan sertifikat-sertifikat pelatihannya.
• Diutamakan bertempat tinggal di Kota Bandung, Cimahi, dan sekitarnya.

Posisi: Human Resources (HR)

Bidang: Properti / Real Estate

Deskripsi Pekerjaan:

Perusahaan kami yang bergerak di bidang properti dan real estate sedang membuka kesempatan bagi Anda yang berpengalaman di dunia HR untuk bergabung bersama tim kami. Kami mencari kandidat yang memiliki kemampuan dalam pengelolaan SDM, administrasi personalia, dan pemahaman mendalam tentang dinamika kerja di industri properti.

Tanggung Jawab:

1. Melaksanakan proses rekrutmen dan seleksi karyawan dan marketing sesuai kebutuhan perusahaan.
2. Melakukan Training
3. Mengembangkan dan menerapkan kebijakan HR yang efektif dan sesuai dengan peraturan ketenagakerjaan.
4. Mendukung pengembangan karyawan melalui pelatihan dan evaluasi kinerja.
5. Menjaga hubungan kerja yang baik antar karyawan dan manajemen
6. Menjalankan system CRM

Kualifikasi:

1. Pendidikan minimal D3 dari jurusan Manajemen, Psikologi, atau bidang terkait.
2. Pengalaman kerja minimal 2 tahun di bidang HR, lebih diutamakan yang berpengalaman di industri properti.
3. Memahami proses rekrutmen, administrasi personalia, dan peraturan ketenagakerjaan.
4. Memiliki kemampuan komunikasi, koordinasi, dan manajemen waktu yang baik.
5. Disiplin, teliti, dan mampu bekerja secara mandiri maupun dalam tim.

Lokasi Kerja: Jakarta, Pusat

Status: Full-time

• Bertanggung jawab penuh terhadap proses rekrutmen karyawan dari awal hingga onboarding.
• Membuat dan memposting lowongan kerja di berbagai platform (Jobstreet, LinkedIn, Instagram, dll).
• Melakukan screening CV, mengatur jadwal interview, dan melakukan wawancara awal dengan kandidat.
• Bekerja sama dengan Head of Department untuk memahami kebutuhan tenaga kerja di setiap divisi.
• Mengelola database kandidat dan memastikan proses rekrutmen berjalan efektif dan efisien.
• Membuat laporan mingguan dan bulanan terkait progress rekrutmen.
• Membantu HR Manager dalam pengembangan employer branding perusahaan.
• Terlibat dalam kegiatan HR lainnya seperti administrasi karyawan, evaluasi kinerja, dan pelatihan dasar.

• Pendidikan minimal S1 Psikologi / Manajemen SDM / bidang terkait.
• Memiliki pengalaman minimal 1 tahun di bidang rekrutmen (lebih disukai dari industri kreatif atau digital agency).
• Memahami proses rekrutmen end-to-end dan teknik interview berbasis kompetensi.
• Mampu menggunakan tools rekrutmen seperti LinkedIn Recruiter, Jobstreet, Glints, atau lainnya.
• Memiliki kemampuan komunikasi yang baik, detail-oriented, dan mampu bekerja dengan target.
• Proaktif, berinisiatif tinggi, dan mampu bekerja dalam tim.
• Familiar dengan media sosial dan tren industri kreatif menjadi nilai plus.

• Gaji kompetitif sesuai pengalaman.
• Lingkungan kerja kreatif dan dinamis.
• Kesempatan berkembang bersama tim industri digital yang berkembang pesat.

WE'RE HIRING

HUMAN RESOURCES (HR)

• Bachelor's degree in Human Resources, Psychology, Law, or related field.
• Proven experience in HR or recruitment (agency background is a plus).
• Strong knowledge of Indonesian labor law and HR best practices.
• Excellent communication, organizational, and interpersonal skills.
• Ability to handle sensitive and confidential information with integrity.
• Proficiency in HRIS, MS Office, and recruitment tools.
• Able to communicate in English

• Manage end-to-end recruitment processes (job posting, sourcing, screening, interviewing, and onboarding).

• Build and maintain a talent pool to support client and internal hiring needs.

• Handle employee relations, conflict resolution, and disciplinary actions when necessary.

• Maintain and update employee records, contracts, and HR databases.

• Manage payroll inputs, leave records, and other HR operational tasks.

• Ensure compliance with Indonesian labor laws and company policies.

• Draft, update, and implement HR policies, procedures, and contracts.

• Assist in performance management processes and probation/contract reviews.

• Provide HR consulting services to client companies as needed.

• Assist clients in recruitment, HR documentation, and labor compliance.

• Perempuan / Laki-laki maksimal 35thn
• Min S1 Psikologi/Hukum/Pendidikan yang Relevan
• Min pengalaman 3 tahun di bidang yang sama
• Jujur, ulet dan cekatan
• Mampu bekerja dibawah tekanan
• Bisa bekerja sendiri atau pun Tim
• Terbiasa melakukan Recuitmen end to end
• Terbiasa melakukan laporan payroll
• Sudah terbiasa dengan semua adminitrasi HR
• Penempatan di Cengkareng Jakarta Barat
• Dapat bergabung secepatnya

Responsibilities :

• Establishes and leads recruitment practices and procedures necessary to recruit and retain an effective workforce.
• Develops and implements training and development initiatives to address current capabilities and future training needs, including on-the-job operational training, department special training, management development, new hire orientation and on boarding.
• Develops and implements compensation strategies and structures that align with company goals and ensures the provisions of cost effective benefits plan
• Plans, develops, implements and administers programs, procedures, and guidelines to help align staff with the strategic goals of the company and leads the implementation of a performance management system.
• Formulates and recommends Human Resources policies and practices that will establish a positive employer-employee relationship
• Provides general supporting activities such as the administration of company legal documents and  permits; factory & office cleanliness; and company transportation

Requirements :

• Female, max 35 years old
• At least 2 years of relevant experience in Human Resources Food & Beverages or related area.
• Graduated from Psychology
• Possess exceptional inter-personal & organizational skills, resourceful and self-motivated.
• Experience interacting with multiple business units and functional teams.
• Experience with project management and project delivery methodologies.
• Excellent oral and written English