156 Wellness Manager jobs in Indonesia

Fitness & Wellness Manager

JR-02705

Spa & Wellness

Full time

Temporary

Mandarin Oriental, Jakarta

Fitness & Wellness Manager

Mandarin Oriental Jakarta is looking for a Fitness & Wellness Manager

to join our Fitness & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city's premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta's most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Fitness & Wellness Manager is responsible for but not limited to, the overall fitness and recreation colleagues and functions. The Fitness & Wellness Manager reports to the Hotel Manager.

As Fitness & Wellness Manager, you will be responsible for the following duties:

• To be responsible for building the Spa & Fitness Team.
• To be fully responsible for all aspects of the Spa & Fitness operations.
• To develop and implement all related policies & procedures of the hotel group as well as all standard operating procedures for Spa & Fitness operations.
• To motivate the Spa & Fitness team to deliver a high level of service excellence.
• To monitor the cleanliness of outside pool area to ensure a hygienic and safe environment at all times.
• To develop Marketing Strategies for the Spa & Fitness department and keep abreast of market developments.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To ensure that Mandarin Oriental, Jakarta' s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To ensure that the Fire, Life, Health and Safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the Mandarin Oriental Hotel Group health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
• To maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group's and international luxury hotel standards.

As Fitness & Wellness Manager, we expect from you:

• Minimum 5 years related experience, preferably in luxury Hotel Fitness and Recreation.
• Technical awareness and knowledge of a wide variety of fitness equipment.
• Excellent knowledge of current fitness and recreation trends in the industry.
• Very good interpersonal and proactive communication skills.
• Reading, writing and oral proficiency in the Indonesian and English language.
• Willingness to work flexible schedule in order to accomplish all major responsibilities and tasks.
• Excellent organizational skills, good computer knowledge.
• Set a standard at all times in professionalism, appearance and attitude as expected of all colleagues.
• Excellent leadership, strategic planning and problem-solving skills.
• Possess a friendly, energized and outgoing personality.
• To be in excellent physically, healthy and fit personnel condition.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Fitness & Wellness Manager

Mandarin Oriental Jakarta is looking for a Fitness & Wellness Manager

to join our Fitness & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city's premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta's most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Fitness & Wellness Manager is responsible for but not limited to, the overall fitness and recreation colleagues and functions. The Fitness & Wellness Manager reports to the Hotel Manager.

As Fitness & Wellness Manager, you will be responsible for the following duties:

• To be responsible for building the Spa & Fitness Team.
• To be fully responsible for all aspects of the Spa & Fitness operations.
• To develop and implement all related policies & procedures of the hotel group as well as all standard operating procedures for Spa & Fitness operations.
• To motivate the Spa & Fitness team to deliver a high level of service excellence.
• To monitor the cleanliness of outside pool area to ensure a hygienic and safe environment at all times.
• To develop Marketing Strategies for the Spa & Fitness department and keep abreast of market developments.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To ensure that Mandarin Oriental, Jakarta' s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To ensure that the Fire, Life, Health and Safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the Mandarin Oriental Hotel Group health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
• To maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group's and international luxury hotel standards.

As Fitness & Wellness Manager, we expect from you:

• Minimum 5 years related experience, preferably in luxury Hotel Fitness and Recreation.
• Technical awareness and knowledge of a wide variety of fitness equipment.
• Excellent knowledge of current fitness and recreation trends in the industry.
• Very good interpersonal and proactive communication skills.
• Reading, writing and oral proficiency in the Indonesian and English language.
• Willingness to work flexible schedule in order to accomplish all major responsibilities and tasks.
• Excellent organizational skills, good computer knowledge.
• Set a standard at all times in professionalism, appearance and attitude as expected of all colleagues.
• Excellent leadership, strategic planning and problem-solving skills.
• Possess a friendly, energized and outgoing personality.
• To be in excellent physically, healthy and fit personnel condition.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

• Manage the day-to-day operations of the spa, including staff scheduling, inventory management, and facility maintenance.
• Develop and implement innovative spa menus, treatments, and wellness programs to meet evolving client demands.
• Ensure the highest standards of guest service, addressing client feedback and resolving issues promptly.
• Lead, train, and motivate a team of spa therapists, estheticians, and front desk personnel.
• Oversee retail operations, including product selection, inventory control, and sales performance.
• Manage budgets, control expenses, and drive revenue growth through effective marketing and sales strategies.
• Maintain strict hygiene and safety standards within the spa environment.
• Build and nurture relationships with clients, promoting loyalty and repeat business.
• Collaborate with hotel management or other departments to ensure seamless integration of spa services.
• Stay current with industry trends, treatments, and technologies in the beauty and wellness sector.
• Conduct performance reviews and provide ongoing coaching to staff.
• Ensure all spa equipment is well-maintained and operational.

• Proven experience as a Spa Manager or Assistant Spa Manager in a high-end establishment.
• Certification or degree in a relevant field such as Cosmetology, Esthetics, or Spa Management.
• Comprehensive knowledge of various spa treatments, massage techniques, and skincare.
• Strong leadership, management, and team-building skills.
• Excellent customer service and interpersonal communication abilities.
• Proficiency in spa management software and point-of-sale systems.
• Experience with inventory management, budgeting, and financial reporting.
• A passion for health, wellness, and beauty.
• Ability to work flexible hours, including weekends and holidays.
• Strong sales and marketing acumen.
• A calm and professional demeanor, able to handle stressful situations with grace.

• Oversee all daily spa operations, ensuring seamless service delivery and adherence to brand standards.
• Manage, train, motivate, and mentor spa staff, including therapists, estheticians, and receptionists.
• Develop and implement spa service menus, treatment protocols, and pricing strategies.
• Manage inventory of spa products, supplies, and retail items, optimizing stock levels and minimizing waste.
• Drive sales initiatives for spa services and retail products, meeting and exceeding revenue targets.
• Develop and execute marketing and promotional campaigns to attract and retain clients.
• Ensure a consistently high level of customer service, addressing client concerns and feedback promptly and professionally.
• Maintain impeccable cleanliness and ambiance throughout the spa facilities.
• Manage spa budgets, control expenses, and monitor financial performance, ensuring profitability.
• Stay current with industry trends, new treatments, and wellness innovations.
• Ensure compliance with all health, safety, and sanitation regulations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; or equivalent professional experience.
• Minimum of 5 years of progressive experience in spa management, with at least 2 years in a senior leadership role.
• Certification in massage therapy, esthetics, or a related field is a strong asset.
• Proven ability to lead, inspire, and develop a diverse team of spa professionals.
• Extensive knowledge of spa treatments, wellness modalities, and beauty products.
• Strong understanding of spa financial management, marketing, and customer relationship management.
• Exceptional interpersonal, communication, and problem-solving skills.
• A passion for health, wellness, and creating exceptional guest experiences.
• Ability to work flexible hours, including weekends and holidays.
• Must be based in or willing to relocate to Balikpapan, East Kalimantan, ID.

• Managing all aspects of spa operations, including staffing, scheduling, inventory management, and budgeting.
• Leading, training, and motivating a team of spa therapists, estheticians, and front desk staff to deliver outstanding service.
• Developing and implementing innovative spa treatments, wellness programs, and packages.
• Ensuring compliance with all health, safety, and sanitation regulations within the spa.
• Overseeing client satisfaction, handling inquiries and complaints, and resolving issues promptly.
• Managing vendor relationships and negotiating for spa products and supplies.
• Developing and executing marketing strategies to attract new clients and retain existing ones.
• Monitoring financial performance, analyzing key metrics, and implementing strategies to increase revenue and profitability.
• Maintaining the ambiance and aesthetic standards of the spa facilities.
• Staying current with industry trends in beauty, wellness, and spa management.
• Collaborating with other departments to ensure a cohesive guest experience.
• Conducting performance reviews and providing ongoing coaching and development to staff.

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, Cosmetology, or a related field.
• Minimum of 5 years of experience in spa management or a similar leadership role within the beauty and wellness industry.
• In-depth knowledge of spa treatments, beauty therapies, and wellness modalities.
• Proven experience in staff management, training, and development.
• Strong understanding of spa operations, financial management, and marketing principles.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in spa management software is a plus.
• Passion for wellness, health, and providing exceptional guest experiences.
• Knowledge of local beauty and wellness trends is advantageous.

• Oversee all aspects of spa and wellness center operations, including service delivery, staff management, inventory control, and financial performance.
• Develop, implement, and maintain high standards for all spa treatments, therapies, and wellness programs.
• Manage and schedule spa staff, ensuring adequate coverage and professional development.
• Recruit, train, and mentor spa therapists and wellness practitioners.
• Ensure exceptional guest service and satisfaction, addressing any guest concerns promptly and professionally.
• Develop and manage the spa's budget, controlling expenses and maximizing profitability.
• Implement and manage inventory control for spa products and supplies, ensuring optimal stock levels.
• Drive sales and marketing initiatives to attract new clients and retain existing ones.
• Maintain a clean, tranquil, and inviting atmosphere throughout the spa and wellness areas.
• Ensure compliance with all health, safety, and hygiene regulations and standards.
• Develop and manage relationships with suppliers and vendors for spa products and equipment.
• Stay abreast of industry trends, new treatments, and wellness practices to continually enhance offerings.
• Generate regular reports on spa performance, including revenue, expenses, client satisfaction, and staff productivity.
• Foster a positive and collaborative team environment, motivating staff to achieve excellence.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Develop and implement promotional activities and packages to increase bookings and revenue.
• Ensure adherence to all company policies and procedures.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 5 years of experience in spa management or a senior role within the beauty and wellness industry.
• Proven track record of successful spa operations management, including staff supervision and financial management.
• In-depth knowledge of various spa treatments, therapies, and wellness modalities.
• Strong understanding of skincare, massage techniques, and complementary therapies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in budget management, sales, and marketing strategies within the wellness sector.
• Ability to maintain high standards of customer service and guest satisfaction.
• Knowledge of health, safety, and hygiene regulations applicable to spas.
• Computer proficiency, including experience with spa management software and MS Office Suite.
• Passion for wellness and a commitment to promoting a healthy lifestyle.
• Strong organizational and problem-solving skills.
• Flexibility to work varied shifts, including weekends and holidays, as required.
• Experience in event management for wellness retreats or corporate events is a plus.

• Oversee all aspects of daily spa and wellness operations, ensuring seamless service delivery and adherence to luxury standards.
• Develop, implement, and promote innovative spa treatments, wellness packages, and fitness programs to meet evolving guest needs and market trends.
• Manage and lead a team of spa therapists, estheticians, fitness instructors, and front desk staff, providing training, motivation, and performance management.
• Develop and manage the spa's operational budget, including revenue targets, cost control, and inventory management of retail products and supplies.
• Drive revenue through effective sales strategies, promotions, and upselling techniques.
• Ensure a consistently high level of guest satisfaction by creating personalized experiences and addressing any concerns promptly and professionally.
• Maintain impeccable standards of cleanliness, hygiene, and safety throughout the spa and wellness facilities.
• Manage inventory levels for all spa products, equipment, and amenities, placing orders as needed and ensuring cost-effectiveness.
• Develop and maintain strong relationships with suppliers of spa products and equipment.
• Oversee staff scheduling, payroll, and adherence to HR policies.
• Collaborate with other hotel departments (e.g., F&B, Front Desk) to ensure a cohesive guest experience.
• Stay abreast of industry trends, new wellness technologies, and competitor activities.
• Implement and monitor key performance indicators (KPIs) for the spa and wellness department.
• Ensure all staff are knowledgeable about services, products, and promotions.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A certification in spa management or esthetics is highly desirable.
• Minimum of 5-7 years of progressive experience in spa and wellness management, preferably in a luxury hotel or resort environment.
• Proven track record of successfully managing spa operations, staff, and budgets, with demonstrable revenue growth.
• In-depth knowledge of a wide range of spa therapies, beauty treatments, and wellness modalities.
• Strong leadership, communication, interpersonal, and customer service skills.
• Experience with spa management software.
• Proficiency in financial management and budgeting.
• Ability to work flexible hours, including weekends and holidays.
• Passion for health, wellness, and creating exceptional guest experiences.
• Fluent in Bahasa Indonesia and proficient in English.

• Oversee all daily operations of the spa and wellness center, ensuring exceptional guest satisfaction.
• Lead, train, motivate, and manage a team of spa therapists, estheticians, receptionists, and support staff.
• Develop and manage the spa's treatment menu, incorporating innovative therapies and wellness programs.
• Manage inventory of spa products, ensuring adequate stock levels and efficient ordering processes.
• Develop and execute marketing and promotional strategies to drive bookings and revenue growth.
• Monitor financial performance, including revenue, expenses, and profitability, and implement cost-control measures.
• Ensure strict adherence to hygiene, safety, and sanitation standards.
• Maintain strong relationships with suppliers and external partners.
• Handle guest inquiries, feedback, and complaints professionally and effectively.
• Implement and manage booking systems and client management software.
• Stay updated on industry trends, new treatments, and wellness innovations.
• Ensure a positive and inspiring work environment for all staff members.
• Conduct regular performance reviews and provide ongoing training and development for the team.

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in spa management or a senior leadership role within the beauty and wellness industry.
• Proven track record of successful spa operations and revenue generation.
• Strong knowledge of a wide range of spa treatments, beauty therapies, and wellness modalities.
• Excellent leadership, team management, and customer service skills.
• Proficiency in spa management software and POS systems.
• Strong understanding of financial management, budgeting, and inventory control.
• Excellent communication, interpersonal, and problem-solving abilities.
• Passion for the beauty and wellness industry and a commitment to client well-being.
• Ability to work flexible hours, including weekends and holidays.
• Aesthetic sensibility and attention to detail.