79 Customer Service jobs in Bandar Lampung
Customer Service Representative
35111 Bandar Lampung, Lampung
IDR6 month
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Posted 1 day ago
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Job Description
Our client is seeking a friendly and professional Customer Service Representative to provide exceptional support to our valued customers in **Bandar Lampung, Lampung, ID**. This is a fully remote position, allowing you to contribute to customer satisfaction from the convenience of your home office. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities include responding to customer communications via phone, email, and chat, guiding them through product features, and troubleshooting any problems they may encounter. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to assist customers. You should be organized, self-motivated, and adept at managing your time effectively to meet performance metrics. We are looking for team players who can collaborate effectively within a remote environment. Proficiency in using customer relationship management (CRM) software and other support tools is essential. We are committed to delivering outstanding customer care, and this role is vital to our success. If you excel in customer-facing roles and enjoy working in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints effectively and efficiently.
- Guide customers through product usage and troubleshooting steps.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Identify opportunities to enhance customer satisfaction and loyalty.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to team goals and performance metrics.
- Provide feedback to management regarding customer issues and concerns.
- Stay informed about product updates and changes to better assist customers.
- Adhere to company service standards and guidelines.
- Build rapport and trust with customers through excellent communication.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field is required.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and computer applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a team.
- Adaptability to changing customer needs and business processes.
- A reliable internet connection and a suitable home office environment.
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0
Customer Service Representative (Remote)
35112 Bandar Lampung, Lampung
IDR5 month
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Posted 1 day ago
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Our client is looking for empathetic and efficient Customer Service Representatives to join their dedicated support team. This is a fully remote position, allowing you to provide excellent customer service from the comfort of your home anywhere in Indonesia. The ideal candidate will have outstanding communication skills, a patient demeanor, and a passion for helping customers resolve issues and answer inquiries. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to provide timely, accurate, and friendly support, ensuring a positive customer experience. This role requires the ability to understand customer needs, troubleshoot common issues, and escalate complex problems when necessary. You will work with various customer relationship management (CRM) tools and support systems. A commitment to providing high-quality service and contributing to customer satisfaction is essential. You will be part of a supportive team environment that values customer feedback and continuous improvement.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products, services, and company policies.
- Troubleshooting common customer problems and guiding them through solutions.
- Escalating complex issues to the appropriate departments or supervisors.
- Maintaining detailed records of customer interactions and transactions in the CRM system.
- Identifying and communicating customer feedback and recurring issues to management.
- Adhering to company service standards and performance metrics.
- Assisting in training new customer service representatives.
- Handling customer complaints and ensuring satisfactory resolution.
- Contributing to team goals and fostering a positive customer service environment.
- Continuously improving product knowledge and service skills.
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Minimum of 1 year of experience in customer service, preferably in a call center or support role.
- Excellent verbal and written communication skills in Bahasa Indonesia. Proficiency in English is a strong advantage.
- Strong listening, problem-solving, and conflict-resolution skills.
- Ability to multitask and manage time effectively in a remote setting.
- Proficiency with computers, internet navigation, and CRM software.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- A quiet, dedicated workspace with a stable internet connection.
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1
Customer Service Representative (Call Center)
35113 Bandar Lampung, Lampung
IDR7 month
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Posted today
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Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their expanding team. This role is primarily remote, offering you the flexibility to assist customers from your own workspace. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, patience, and a passion for delivering exceptional customer experiences. You should be proficient in using customer relationship management (CRM) software and have a knack for problem-solving.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about products, services, and company policies.
- Resolving customer complaints and issues efficiently and effectively.
- Processing orders, returns, and exchanges according to company procedures.
- Maintaining detailed and accurate records of customer interactions and transactions.
- Identifying customer needs and escalating issues to appropriate departments when necessary.
- Building and maintaining strong relationships with customers through positive interactions.
- Adhering to quality assurance standards and performance metrics.
- Staying updated on product knowledge and company offerings.
- Contributing to team efforts and collaborating with colleagues.
- Providing feedback to management on customer trends and service improvements.
- Assisting with administrative tasks as assigned.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher preferred.
- Proven experience in customer service, preferably in a call center environment.
- Excellent verbal and written communication skills in Indonesian and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and navigating multiple software applications.
- Experience with CRM software is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a reliable internet connection and a quiet workspace.
- Enthusiasm for helping customers and providing solutions.
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2
Customer Service Representative - Bandar Lampung
35117 Bandar Lampung, Lampung
IDR5 month
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Posted 1 day ago
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Job Description
Our client is seeking a diligent and customer-focused Customer Service Representative to join their team in Bandar Lampung . This role requires a blend of in-office and remote work, providing flexibility while ensuring team collaboration and engagement. You will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
Responsibilities:
Responsibilities:
- Address customer queries via phone, email, and potentially in-person interactions.
- Provide detailed information on products, services, and company policies.
- Effectively manage and resolve customer complaints, aiming for first-contact resolution.
- Process orders, forms, applications, and requests accurately.
- Maintain customer records by updating
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3
Customer Service Representative - Technical Inquiries
35113 Bandar Lampung, Lampung
IDR5 month
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Posted 1 day ago
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Job Description
Our client is looking for an enthusiastic and customer-oriented Customer Service Representative to join their team in **Bandar Lampung, Lampung, ID**. This is an on-site position where you will be the first point of contact for customers, handling inquiries related to their accounts, services, and basic technical issues. Your primary goal will be to provide exceptional customer support, resolve issues efficiently, and ensure customer satisfaction. Responsibilities include answering phone calls, responding to emails and chat messages, troubleshooting common problems, guiding customers through product usage, and escalating complex issues to higher support tiers. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and friendly demeanor, and a strong ability to learn and retain product knowledge. Previous experience in customer service or a related field is advantageous. You should be comfortable working in a fast-paced environment and have basic computer proficiency, including experience with customer relationship management (CRM) software. Join our client to be a vital part of their customer engagement strategy and contribute to their positive brand image. We are seeking a motivated and reliable individual who is eager to help customers and thrives on providing solutions. Your dedication to exceeding customer expectations will be highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services.
- Assist customers with basic troubleshooting of common issues.
- Guide customers through
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4
Remote Customer Service Representative - Tech Support
34111 Bandar Lampung, Lampung
IDR8000000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a friendly, patient, and technically adept Remote Customer Service Representative to provide exceptional technical support to our users. This is a fully remote position, offering the flexibility to assist customers from your home office. You will be the first point of contact for customers experiencing issues with our products or services, guiding them through troubleshooting steps and resolving their concerns efficiently and effectively. A commitment to outstanding customer service and strong problem-solving skills are paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Providing first-level technical support to customers via phone, email, and chat.
- Troubleshooting and resolving a wide range of technical issues related to our software/hardware products.
- Guiding customers through product features, functionalities, and troubleshooting procedures.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Escalating complex technical issues to higher-level support teams when necessary.
- Educating customers on product best practices and common solutions.
- Gathering customer feedback and reporting trends or recurring issues to the product development team.
- Maintaining a high level of customer satisfaction by providing timely and effective support.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Continuously updating knowledge base with new solutions and troubleshooting guides.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Previous experience in customer service or technical support, preferably in a remote capacity.
- Strong technical aptitude and ability to understand and explain technical concepts clearly.
- Excellent communication and active listening skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with common computer systems, internet browsers, and ticketing systems.
- Ability to multitask and manage time effectively in a remote work environment.
- A reliable internet connection and a dedicated quiet workspace.
- Willingness to learn about new products and technologies.
- Experience with (Specific Product/Service relevant to company) is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
35111 Bandar Lampung, Lampung
IDR8000000 month
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Posted 1 day ago
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Job Description
Our client is looking for a proactive and customer-focused Customer Service Supervisor to lead their support team in **Bandar Lampung, Lampung, ID**. This role is essential for ensuring exceptional customer experiences and efficient helpdesk operations. You will be responsible for managing the daily activities of the customer service team, providing training and coaching, and resolving escalated customer issues. Key duties include setting performance standards, monitoring service quality, implementing process improvements, and ensuring adherence to company policies. You will also analyze customer feedback and support data to identify trends and opportunities for enhancing service delivery. The ideal candidate will have previous experience in a customer service leadership role, with a strong understanding of customer support principles and best practices. Excellent communication, problem-solving, and interpersonal skills are paramount. You should be adept at motivating and developing a team, as well as managing performance effectively. A passion for customer satisfaction and a commitment to service excellence are crucial for this position. Join our client and play a vital role in maintaining high standards of customer care within their operations.
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6
Customer Service Team Lead
35113 Bandar Lampung, Lampung
IDR7 month
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Posted 1 day ago
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Job Description
Our client is looking for an experienced and motivated Customer Service Team Lead to join their team in **Bandar Lampung, Lampung, ID**. In this role, you will be responsible for guiding and supporting a team of customer service representatives, ensuring the delivery of exceptional customer experiences. Your duties will include training new team members, monitoring team performance, handling escalated customer inquiries, and implementing strategies to improve service quality and efficiency. The ideal candidate will possess excellent communication and leadership skills, a strong understanding of customer service principles, and a proven ability to motivate and manage a team. You should be adept at problem-solving, possess a high level of patience and empathy, and be committed to achieving team goals. This position offers a great opportunity to develop your leadership skills within a supportive and dynamic environment.
Responsibilities:
Responsibilities:
- Supervise, coach, and motivate a team of customer service representatives.
- Handle escalated customer complaints and complex inquiries, providing timely and effective solutions.
- Monitor customer interactions and provide feedback to team members to improve performance.
- Develop and implement training programs for new and existing team members.
- Set performance goals for the team and individual members, and track progress.
- Ensure adherence to customer service standards and company policies.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and enhance service delivery.
- Maintain a positive and supportive team environment.
- Assist in the recruitment and onboarding of new customer service staff.
- Manage schedules and ensure adequate staffing levels.
- Report on team performance and key customer service metrics to management.
- Foster a culture of continuous improvement within the customer service department.
- Stay informed about product updates and company policies to effectively assist customers.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk systems.
- Ability to handle stressful situations and demanding customers with professionalism.
- Strong organizational and time management skills.
- Adaptability and willingness to learn new processes and technologies.
- Commitment to providing outstanding customer service.
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7
Senior Customer Service Manager
34511 Bandar Lampung, Lampung
IDR14000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a seasoned Senior Customer Service Manager to lead their customer support operations. This hybrid role requires a leader who can manage and mentor a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction. You will be responsible for developing and implementing customer service strategies, defining service level agreements (SLAs), and driving continuous improvement in support processes. Your role will involve analyzing customer feedback, identifying trends, and implementing solutions to enhance the customer experience. The ability to balance remote work with occasional office collaboration is key to this position. You will be instrumental in fostering a customer-centric culture and empowering your team to resolve inquiries efficiently and effectively.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5 years of experience in customer service management is required, with demonstrated success in leading and developing customer support teams. Experience in a hybrid work environment is essential. Strong leadership, communication, and interpersonal skills are critical for motivating and guiding your team. Excellent problem-solving and conflict-resolution abilities are necessary to handle escalated customer issues. Proficiency in customer relationship management (CRM) software and other customer service tools is required. You should have a deep understanding of customer service best practices and a passion for delivering exceptional customer experiences. The ability to analyze data and implement data-driven improvements is also important.
Key responsibilities include:
- Leading, coaching, and developing a team of customer service representatives.
- Developing and implementing customer service policies, procedures, and standards.
- Monitoring and analyzing customer service performance metrics to ensure SLAs are met.
- Handling escalated customer issues and resolving complex problems.
- Implementing strategies to improve customer satisfaction and loyalty.
- Training new customer service staff on company products, services, and support procedures.
- Managing customer feedback and implementing improvements based on insights.
- Collaborating with other departments to ensure a seamless customer experience.
- Utilizing CRM systems and other tools to manage customer interactions and data.
- Reporting on customer service performance to senior management.
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field. A minimum of 5 years of experience in customer service management is required, with demonstrated success in leading and developing customer support teams. Experience in a hybrid work environment is essential. Strong leadership, communication, and interpersonal skills are critical for motivating and guiding your team. Excellent problem-solving and conflict-resolution abilities are necessary to handle escalated customer issues. Proficiency in customer relationship management (CRM) software and other customer service tools is required. You should have a deep understanding of customer service best practices and a passion for delivering exceptional customer experiences. The ability to analyze data and implement data-driven improvements is also important.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
35118 Bandar Lampung, Lampung
IDR5000000 month
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Team Lead to oversee operations in **Bandar Lampung, Lampung, ID**. This critical role focuses on ensuring exceptional customer support and managing a team of customer service representatives to achieve high levels of customer satisfaction and operational efficiency. You will be responsible for guiding the team, handling escalated customer issues, and implementing best practices in customer service delivery. This includes setting performance standards, conducting regular team meetings, providing coaching and training, and monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer feedback. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles. You should be adept at motivating a team, resolving conflicts, and fostering a positive and productive work environment. Experience in managing customer service operations, preferably within a fast-paced environment, is highly valued. You will play a key role in shaping the customer experience, contributing directly to the company's reputation and success. This position requires hands-on management and active participation in daily operations, ensuring seamless customer interactions.
Responsibilities:
Responsibilities:
- Supervise and lead a team of customer service representatives, providing guidance and support.
- Handle and resolve complex customer inquiries and complaints, escalating issues when necessary.
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Train new team members and provide ongoing professional development opportunities.
- Analyze customer feedback and service data to identify areas for improvement.
- Ensure compliance with company standards and service level agreements (SLAs).
- Collaborate with other departments to address customer needs and resolve issues.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or team lead role.
- Proven ability to lead, motivate, and manage a team effectively.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer relationship management (CRM) software.
- Knowledge of customer service best practices and principles.
This advertiser has chosen not to accept applicants from your region.
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