Senior Operations Manager - Luxury Boutique Hotels
25111 Padang, West Sumatra
IDR22000000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dedicated Senior Operations Manager to oversee the strategic and day-to-day operations of a portfolio of luxury boutique hotels. This role operates on a remote-first basis, requiring exceptional organizational and leadership skills to manage diverse teams and ensure unparalleled guest experiences. The ideal candidate will have a proven track record in luxury hospitality management, with a deep understanding of operational efficiency, financial management, and service excellence.
Responsibilities:
Qualifications:
This is a remote-first role offering the flexibility to work from anywhere while making a significant impact on the guest experience and operational success of our luxury properties. If you are a visionary leader passionate about hospitality, we encourage you to apply. The opportunity to shape exceptional guest journeys and drive operational excellence awaits.
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability across multiple properties.
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and events.
- Manage budgets, control costs, and maximize revenue opportunities.
- Ensure compliance with all health, safety, and hygiene standards.
- Lead, train, and motivate hotel management teams to achieve departmental goals and uphold service standards.
- Develop and maintain strong relationships with vendors, suppliers, and local authorities.
- Conduct regular site visits (as needed, with travel budget provided) to assess property performance and provide on-site support.
- Implement and monitor quality assurance programs to ensure consistency in service delivery.
- Analyze operational data and prepare reports for senior management.
- Foster a culture of continuous improvement and innovation within the hotel teams.
- Manage crisis situations and resolve guest complaints effectively.
- Ensure efficient resource allocation and staffing levels.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior management role within luxury or boutique hotel environments.
- Demonstrated success in improving operational efficiency, guest satisfaction scores, and financial performance.
- In-depth knowledge of hotel operations, industry best practices, and relevant technology systems (PMS, POS, etc.).
- Exceptional leadership, communication, and problem-solving skills.
- Ability to think strategically and execute tactically in a remote setting.
- Strong financial acumen and experience in budgeting and cost control.
- Willingness to travel as required for property assessments and team support.
- Proficiency in relevant software applications.
- Fluency in English; additional languages are an asset.
- A commitment to delivering the highest standards of luxury service.
- Proven ability to manage remote teams effectively and maintain strong communication channels.
This is a remote-first role offering the flexibility to work from anywhere while making a significant impact on the guest experience and operational success of our luxury properties. If you are a visionary leader passionate about hospitality, we encourage you to apply. The opportunity to shape exceptional guest journeys and drive operational excellence awaits.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Operations Manager
25111 Padang, West Sumatra
IDR10 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent hotel group, is looking for an experienced and dynamic Hotel Operations Manager to oversee operations in Padang, West Sumatra, ID . This role is integral to ensuring the highest standards of guest satisfaction and operational efficiency across all departments, including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for managing the day-to-day activities of the hotel, implementing operational policies and procedures, and supervising a diverse team of hospitality professionals. Key duties include developing and managing departmental budgets, controlling costs, and optimizing revenue streams. You will also focus on staff training and development, fostering a positive work environment, and ensuring compliance with health and safety regulations. Guest complaint resolution and proactive guest service enhancement are critical components of this position. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a comprehensive understanding of hotel management principles. Previous experience in a similar managerial role within the hospitality industry is required. This position involves a hybrid work arrangement, balancing on-site management duties with remote strategic planning and reporting, offering a dynamic approach to leadership. You should be adept at managing operational challenges, driving service excellence, and contributing to the overall profitability and reputation of the hotel. We are seeking an individual who is passionate about delivering exceptional guest experiences and possesses a keen eye for detail. This is a challenging yet rewarding opportunity to make a significant impact on the success of our client's hotel operations. Your ability to motivate teams and maintain high performance standards will be crucial for this role. Join us and take the lead in shaping unforgettable stays for guests.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
25121 Padang, West Sumatra
IDR10000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the smooth functioning of their esteemed property in Padang, West Sumatra, ID . This is a hands-on, on-site position critical to maintaining exceptional guest experiences and operational efficiency across all hotel departments. The ideal candidate will possess strong leadership skills, a deep understanding of hotel management principles, and a passion for delivering outstanding service.
As the Hotel Operations Manager, you will be responsible for supervising daily operations, including front desk, housekeeping, food and beverage, and maintenance. You will play a key role in staff training and development, ensuring that all team members are equipped to provide the highest level of service. Budget management, cost control, and the implementation of operational policies and procedures are also core aspects of this role. Your objective will be to maximize guest satisfaction, drive revenue, and ensure the profitability and reputation of the hotel.
Key Responsibilities:
Qualifications:
As the Hotel Operations Manager, you will be responsible for supervising daily operations, including front desk, housekeeping, food and beverage, and maintenance. You will play a key role in staff training and development, ensuring that all team members are equipped to provide the highest level of service. Budget management, cost control, and the implementation of operational policies and procedures are also core aspects of this role. Your objective will be to maximize guest satisfaction, drive revenue, and ensure the profitability and reputation of the hotel.
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments, ensuring seamless service delivery.
- Manage and mentor a team of department heads and frontline staff, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor departmental performance against budget and key performance indicators (KPIs), implementing corrective actions as needed.
- Ensure compliance with all health, safety, and hygiene regulations.
- Handle guest feedback and resolve complaints promptly and professionally.
- Manage inventory, procurement, and cost control measures for all operational departments.
- Collaborate with the sales and marketing teams to drive occupancy rates and revenue.
- Conduct regular staff training sessions to uphold service standards and introduce new initiatives.
- Prepare operational reports for senior management, highlighting key achievements and areas for improvement.
- Ensure the hotel's physical facilities are well-maintained and presentable at all times.
- Contribute to strategic planning and budget forecasting for the hotel.
- Uphold the brand's service standards and ensure a consistently positive guest experience.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of progressive experience in hotel operations management, with a proven track record of success.
- In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Strong leadership, team management, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Experience with budgeting, financial management, and cost control.
- A passion for guest service and a commitment to operational excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Knowledge of the local market and tourism industry in Padang, West Sumatra, ID is advantageous.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
25111 Padang, West Sumatra
IDR14000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their premier property in **Padang, West Sumatra, ID**. This is a critical on-site role responsible for ensuring exceptional guest experiences, efficient service delivery, and the overall profitability of the hotel. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a deep understanding of all hotel departments, including front office, housekeeping, food & beverage, and events.
Responsibilities:
Responsibilities:
- Direct and manage all hotel departments to ensure smooth and efficient operations.
- Oversee guest services, ensuring high levels of customer satisfaction and resolving any complaints promptly.
- Develop and implement operational strategies to maximize revenue and minimize costs.
- Manage staffing levels, recruit, train, and develop hotel personnel.
- Ensure compliance with all health, safety, and sanitation regulations.
- Maintain high standards of quality for all hotel services and amenities.
- Monitor financial performance, including budget management and P&L responsibility.
- Foster a positive and productive work environment for all staff members.
- Collaborate with department heads to set goals and monitor performance.
- Represent the hotel in local community events and build relationships with stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including Front Office, Housekeeping, F&B, and Revenue Management.
- Excellent customer service and problem-solving abilities.
- Financial acumen and experience with budgeting and P&L statements.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and handle diverse operational challenges.
- Knowledge of hotel management software systems.
- A passion for the hospitality industry and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
25114 Padang, West Sumatra
IDR12000000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in Padang, West Sumatra, ID , is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of all hotel departments. This is a critical on-site role responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. You will lead and motivate a diverse team across front desk, housekeeping, food and beverage, and other operational areas. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimizing revenue streams. You will be responsible for maintaining excellent guest satisfaction by ensuring all service standards are met and exceeded. Staff training and development, performance management, and ensuring a positive and productive work environment are paramount. The ideal candidate will have a strong understanding of hotel management principles, excellent leadership abilities, and a keen eye for detail. You should be adept at problem-solving, possess strong financial acumen, and have a passion for the hospitality industry. Experience in conflict resolution, guest relations, and implementing operational improvements is essential. You will work closely with the General Manager to achieve the hotel’s strategic objectives and maintain its reputation for excellence. A proactive approach to identifying and addressing operational challenges, ensuring compliance with health and safety regulations, and fostering a culture of continuous improvement are key to success in this role.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of all hotel departments including Front Office, Housekeeping, and F&B.
- Ensure exceptional guest service standards and satisfaction.
- Manage departmental budgets, control costs, and drive revenue generation.
- Lead, train, and motivate hotel staff to achieve high performance.
- Develop and implement operational policies and procedures.
- Monitor inventory and manage supplier relationships.
- Ensure compliance with health, safety, and sanitation regulations.
- Address and resolve guest complaints and operational issues promptly.
- Collaborate with the General Manager on strategic planning and business development.
- Maintain a positive and professional work environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent financial acumen and budget management skills.
- Exceptional customer service and problem-solving abilities.
- Proficiency in hotel management software.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
25111 Padang, West Sumatra
IDR10000000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their flagship property in **Padang, West Sumatra, ID**. This critical role requires a leader with a passion for service excellence, a keen eye for detail, and a proven ability to manage diverse teams and ensure guest satisfaction. The position is based on-site, demanding full dedication to the operational success of the hotel.
Responsibilities:
Responsibilities:
- Direct and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Banquets.
- Ensure the highest standards of guest service are maintained across all touchpoints.
- Develop and implement operational strategies to optimize efficiency, guest satisfaction, and profitability.
- Manage departmental budgets, control costs, and monitor financial performance.
- Recruit, train, motivate, and develop a high-performing team of hospitality professionals.
- Oversee the implementation of quality assurance programs and guest feedback mechanisms.
- Ensure compliance with all health, safety, security, and sanitation regulations.
- Handle escalated guest complaints and resolve issues promptly and effectively.
- Collaborate with the Sales and Marketing team to develop and execute strategies for increasing occupancy and revenue.
- Maintain strong relationships with vendors and suppliers.
- Conduct regular staff meetings and performance reviews.
- Represent the hotel in a professional manner at all times.
- Continuously seek opportunities for service innovation and operational improvement.
- Ensure compliance with all company policies and procedures.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
- Minimum of 6 years of progressive experience in hotel operations management, with at least 3 years in a managerial role.
- Demonstrated leadership and team management skills.
- In-depth knowledge of hotel operations, including front desk systems, F&B management, and housekeeping standards.
- Excellent problem-solving, decision-making, and communication skills.
- Strong financial acumen and experience with budgeting and cost control.
- Proficiency in property management systems (PMS) and other hotel software.
- A passion for delivering exceptional guest experiences.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Fluent in Bahasa Indonesia and English, both written and spoken.
- Experience within the **Padang, West Sumatra, ID** hospitality market is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
25112 Padang, West Sumatra
IDR14000000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their prestigious establishment. This hybrid role, based in Padang, West Sumatra, ID , requires a blend of on-site leadership and strategic remote oversight. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will possess a proven track record in hotel management, strong leadership skills, and a comprehensive understanding of the hospitality industry. You will manage departmental budgets, optimize staffing levels, and implement service improvement initiatives to enhance guest satisfaction and loyalty. Key responsibilities include leading and motivating hotel staff, developing and enforcing operational policies and procedures, managing vendor relationships, and ensuring compliance with health, safety, and security regulations. You will also be involved in strategic planning, revenue management, and marketing efforts to drive business growth. The ability to handle guest complaints effectively and resolve operational challenges with professionalism and discretion is essential. This is an excellent opportunity for a motivated hospitality leader to take on a key management role, contributing to the success of a premier hotel and ensuring an exceptional guest experience.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
25111 Padang, West Sumatra
IDR10000000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their esteemed establishment in Padang, West Sumatra, ID . This role is critical in ensuring the delivery of exceptional guest experiences and maintaining the highest standards of service excellence across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for managing staff, developing operational strategies, optimizing departmental performance, and ensuring compliance with all health, safety, and hygiene regulations. The Hotel Operations Manager will also play a key role in budgeting, cost control, and revenue maximization initiatives. Building and maintaining strong relationships with guests, suppliers, and local authorities is an integral part of the role. The ideal candidate will possess a proven track record in hotel management, exceptional leadership skills, and a deep understanding of the hospitality industry. Strong problem-solving abilities, excellent communication and interpersonal skills, and a passion for delivering outstanding customer service are essential. You will be adept at motivating teams, resolving guest issues promptly, and driving operational efficiency to enhance profitability. This is a fantastic opportunity for a seasoned hospitality professional to lead a dedicated team and contribute to the success of a premier hotel in a vibrant region. Your expertise will be vital in ensuring a seamless and memorable stay for every guest.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
25111 Padang, West Sumatra
IDR13000000 Monthly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee their operations. This role is fully remote, offering the unique opportunity to manage and optimize hotel performance from a distance. The Operations Manager will be responsible for ensuring the highest standards of guest service, operational efficiency, and profitability across all hotel departments. You will lead and inspire remote teams, implement best practices, manage budgets, and drive strategic initiatives to enhance guest satisfaction and revenue. The ideal candidate will have a comprehensive understanding of hotel management, strong leadership skills, and a proven ability to manage complex operations effectively in a remote setting. Your expertise will be crucial in maintaining the exceptional reputation and success of our client's properties.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the daily operations of the hotel, ensuring seamless guest experiences.
- Develop and implement strategies to maximize revenue and minimize costs.
- Manage departmental budgets and control expenses effectively.
- Lead, train, and motivate remote hotel staff to achieve performance goals.
- Ensure compliance with all hotel policies, procedures, and quality standards.
- Maintain high standards of guest service, addressing and resolving guest complaints promptly.
- Oversee inventory management, procurement, and vendor relations.
- Implement and monitor operational improvements to enhance efficiency and guest satisfaction.
- Collaborate with marketing and sales teams to drive business growth.
- Analyze financial performance and provide regular reports to senior management.
- Ensure adherence to health, safety, and sanitation regulations.
- Stay updated on industry trends and competitor activities.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a strong background in operations.
- Proven track record of successfully managing hotel operations and driving profitability.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hotel management software and systems.
- Proficiency in financial management and budgeting.
- Ability to motivate and manage a remote workforce effectively.
- Strong problem-solving and decision-making skills.
- Knowledge of current hospitality trends and best practices.
- Adaptability and resilience in managing diverse operational challenges.
- Fluency in English is required; knowledge of local languages is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
25111 Padang, West Sumatra
IDR17000000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Hotel Operations Manager to oversee the day-to-day management and strategic direction of their hospitality establishment. This role is fully remote, allowing you to manage operations, enhance guest experiences, and drive profitability from your preferred location. You will be responsible for leading and motivating all hotel departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to brand standards. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, forecasting financial needs, and optimizing resource allocation to maximize revenue and control costs. You will also play a crucial role in ensuring guest satisfaction by addressing concerns, resolving issues, and fostering a culture of exceptional customer service. The ideal candidate will possess extensive experience in hotel management, with a proven track record of success in operations, staff leadership, and financial management. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 8 years of progressive experience in the hospitality industry. Strong leadership, communication, problem-solving, and decision-making skills are essential. You should be adept at analyzing operational data, identifying trends, and implementing strategies for continuous improvement. If you are a passionate hospitality leader dedicated to delivering outstanding guest experiences and thriving in a fully remote, results-oriented environment, we encourage you to apply. This is a significant opportunity to make a substantial impact on our client's operations in Padang, West Sumatra, ID , and drive their success in the competitive tourism market.
This advertiser has chosen not to accept applicants from your region.
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