72 Support Specialist jobs in Jakarta
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6 month
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join our client support team based in Jakarta. This is an on-site position requiring you to be present at our office to provide direct assistance to our valued customers. You will be the primary point of contact for customer inquiries, concerns, and feedback, ensuring prompt and accurate resolution through various channels, including phone, email, and in-person interactions. Your responsibilities will include troubleshooting customer issues, guiding users through product features and services, and processing customer requests efficiently. You will maintain detailed customer records within our CRM system, documenting all interactions and resolutions. A key aspect of this role is identifying recurring customer issues and providing feedback to the product development and quality assurance teams to drive continuous improvement. You will also be responsible for educating customers on best practices and empowering them to utilize our services effectively. The ideal candidate possesses excellent communication and interpersonal skills, a patient and professional demeanor, and a strong desire to help others. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and ticketing systems is a plus. You should have a solid understanding of our products and services, with the ability to explain technical information in a clear and understandable manner. This role requires strong organizational skills and the ability to multitask in a fast-paced environment. You will be a brand ambassador, embodying our commitment to exceptional customer satisfaction. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team environment.
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0
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6500000 month
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Jakarta, Jakarta, ID . This role requires excellent communication and problem-solving skills to provide outstanding service to our valued customers. As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive and efficient experience.
Key responsibilities include:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree is a plus. Previous experience in a customer service or call center environment is preferred. Strong interpersonal skills, empathy, and patience are crucial for this role. Excellent verbal and written communication skills in Indonesian are required, with proficiency in English being an advantage. You should be proficient in using computers and common office software. The ability to remain calm and professional under pressure and handle difficult customer situations with tact and diplomacy is essential. A proactive approach to problem-solving and a genuine desire to help customers are key attributes. This position is based in our Jakarta office and requires your physical presence to ensure the highest level of direct customer interaction and team collaboration.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues effectively and efficiently.
- Providing accurate information about products and services.
- Documenting customer interactions and feedback in the CRM system.
- Escalating complex issues to the appropriate departments for resolution.
- Building strong relationships with customers to foster loyalty and satisfaction.
- Identifying opportunities to improve customer service processes.
- Maintaining a high level of product knowledge.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Participating in team meetings and training sessions to enhance skills and knowledge.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree is a plus. Previous experience in a customer service or call center environment is preferred. Strong interpersonal skills, empathy, and patience are crucial for this role. Excellent verbal and written communication skills in Indonesian are required, with proficiency in English being an advantage. You should be proficient in using computers and common office software. The ability to remain calm and professional under pressure and handle difficult customer situations with tact and diplomacy is essential. A proactive approach to problem-solving and a genuine desire to help customers are key attributes. This position is based in our Jakarta office and requires your physical presence to ensure the highest level of direct customer interaction and team collaboration.
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1
Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR6000000 month
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Posted 2 days ago
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Jakarta. This role offers a flexible hybrid work arrangement, allowing for a balance between in-office collaboration and remote work. The Customer Support Specialist will be the first point of contact for customers, providing exceptional service and resolving inquiries regarding our products and services. You will be responsible for addressing customer needs efficiently and effectively, ensuring a positive customer experience at every touchpoint. Key responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, processing orders and requests, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining customer records, and contributing to the development of support documentation and FAQs. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or call center environment is preferred. Strong problem-solving abilities and a willingness to learn about our products and services are essential. Familiarity with CRM software and ticketing systems is a plus. You should be able to work independently and as part of a team, managing your time effectively to meet response time targets. If you are passionate about helping people and thrive in a dynamic customer-facing role, this is an excellent opportunity to grow your career with a reputable company in the heart of Jakarta. We value individuals who are reliable, proactive, and committed to delivering outstanding customer care.
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2
Technical Support Specialist
10110 Jakarta Pusat, Jakarta
IDR9000000 month
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Posted 2 days ago
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Job Title: Technical Support Specialist
Our client, a leading provider of innovative software solutions, is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Jakarta, Jakarta, ID**. This role requires a dedicated individual to provide first-line technical assistance and troubleshooting to our clients' user base. While the primary work will be on-site, there may be occasional opportunities for remote support tasks, offering a predominantly office-based experience.
Responsibilities:
Qualifications:
This position is based in **Jakarta, Jakarta, ID**, and requires consistent on-site presence to deliver exceptional technical support.
Our client, a leading provider of innovative software solutions, is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Jakarta, Jakarta, ID**. This role requires a dedicated individual to provide first-line technical assistance and troubleshooting to our clients' user base. While the primary work will be on-site, there may be occasional opportunities for remote support tasks, offering a predominantly office-based experience.
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat, addressing hardware, software, and network-related issues.
- Diagnose and troubleshoot complex technical problems, escalating issues to higher-level support when necessary.
- Guide users through step-by-step solutions for software installation, configuration, and general usage.
- Maintain accurate records of customer interactions, reported issues, and resolutions in the ticketing system.
- Create and update technical documentation, including FAQs, knowledge base articles, and user guides.
- Collaborate with the development and quality assurance teams to identify and resolve product bugs and issues.
- Monitor system performance and proactively identify potential technical problems.
- Educate users on best practices for using the client's software and systems.
- Participate in training sessions to stay updated on new product features and support procedures.
- Contribute to improving customer support processes and customer satisfaction levels.
- Assist with the setup and configuration of new user accounts and systems.
- Ensure adherence to service level agreements (SLAs) for issue resolution.
- Gather customer feedback on product usability and potential improvements.
- Troubleshoot and resolve connectivity issues for network-based applications.
- Provide support for mobile applications and related technical queries.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Proven experience (2+ years) in a technical support or helpdesk role, preferably supporting software applications.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills with a logical approach to diagnostics.
- Proficiency in using remote desktop tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-centric attitude with a commitment to providing excellent service.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Familiarity with cloud platforms (AWS, Azure) is beneficial.
- Eagerness to learn and adapt to new technologies.
- Good written and verbal communication skills in English and Bahasa Indonesia.
This position is based in **Jakarta, Jakarta, ID**, and requires consistent on-site presence to deliver exceptional technical support.
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3
Technical Support Specialist
10110 Jakarta Pusat, Jakarta
IDR8000000 Annually
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Posted 2 days ago
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Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their team in Jakarta, Jakarta, ID . This hybrid role offers the flexibility to work both remotely and from our office, providing a balanced work environment. The successful candidate will be responsible for providing first-level technical assistance and support to our customers, addressing technical issues related to hardware, software, and networking. You will be the first point of contact for users seeking technical assistance, guiding them through problem-solving processes.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Document all customer interactions and resolutions in the ticketing system.
- Provide feedback on common issues to help improve our products and services.
- Maintain a high level of customer satisfaction.
- Assist in the installation and configuration of software and hardware.
- Create and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and product updates.
- Proven experience as a Technical Support Specialist or similar role.
- Proficiency in troubleshooting common IT issues.
- Familiarity with Windows, macOS, and common office applications.
- Basic understanding of networking concepts.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Patience and a customer-oriented attitude.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Experience with remote support tools is desirable.
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4
Customer Support Specialist - Technical
10220 Jakarta Pusat, Jakarta
IDR6500000 month
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and customer-focused Technical Customer Support Specialist to assist clients with product inquiries and technical issues. This role is primarily remote, allowing you to support customers from a convenient location. You will be the first point of contact for customers seeking assistance, providing timely and effective solutions via phone, email, and chat. The ideal candidate will have a strong technical aptitude, excellent communication skills, and a genuine passion for helping people. Responsibilities include troubleshooting software and hardware problems, guiding users through product functionalities, and escalating complex issues to higher support tiers when necessary. You will also be responsible for documenting customer interactions and feedback to help improve our client's products and services. A key aspect of this role is maintaining a high level of customer satisfaction by providing clear, concise, and empathetic support. We are looking for individuals who are patient, detail-oriented, and can remain calm under pressure. Proficiency in using support ticketing systems and a good understanding of common IT issues are essential. This is a great opportunity to join a supportive team and grow your career in customer service. Responsibilities include:
- Responding to customer inquiries and technical issues via multiple channels (phone, email, chat)
- Troubleshooting software, hardware, and application problems
- Providing step-by-step guidance to users on product features and usage
- Documenting all customer interactions, issues, and resolutions accurately in a ticketing system
- Escalating unresolved issues to appropriate departments or senior support staff
- Identifying recurring issues and providing feedback for product improvement
- Maintaining a high level of customer satisfaction
- Adhering to service level agreements and company support policies
- Continuously updating knowledge base with solutions and troubleshooting guides
- Previous experience in customer support or technical helpdesk role
- Strong understanding of common software and hardware issues
- Excellent verbal and written communication skills
- Proficiency in using CRM or helpdesk software
- Ability to explain technical concepts in a clear and understandable manner
- Strong problem-solving and analytical skills
- Patience, empathy, and a customer-centric attitude
- Ability to work independently and manage time effectively in a remote environment
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5
Remote Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR8 month
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Posted today
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Our client, a rapidly expanding tech company, is looking for a dedicated and empathetic Remote Customer Support Specialist to join their global support team. This is a 100% remote position, offering a flexible work environment and the opportunity to assist customers from anywhere. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues through various channels, including email, chat, and phone. Your responsibilities will include troubleshooting product-related problems, guiding customers through product features and functionalities, and escalating complex issues to higher support tiers when necessary. You will maintain accurate customer records and document all interactions meticulously. The ideal candidate possesses exceptional communication and interpersonal skills, with a patient and customer-centric approach. Prior experience in a customer service or helpdesk role is highly desirable. Proficiency in using helpdesk software and a strong understanding of customer support best practices are essential. You should be adept at problem-solving, possess excellent typing skills, and be able to work independently while managing multiple tasks. A high school diploma or equivalent is required; some college education or relevant certifications are a plus. If you are passionate about helping people and thrive in a remote, team-oriented environment, this is a great opportunity to grow your career while providing outstanding support to our client's valued customers.
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6
Senior Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR8000000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Jakarta, Jakarta, ID**. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with in-office collaboration. The ideal candidate will be responsible for providing exceptional support to our client's diverse customer base, resolving inquiries efficiently and professionally, and contributing to the overall improvement of customer satisfaction. Responsibilities include managing inbound customer communications via phone, email, and chat; troubleshooting and resolving technical issues; escalating complex problems to appropriate departments; maintaining accurate customer records and interaction logs; identifying trends in customer issues and providing feedback to product and development teams; developing and updating support documentation and FAQs; and mentoring junior support staff. Successful candidates will possess excellent communication, problem-solving, and interpersonal skills, with a proven track record in customer service. A strong understanding of CRM systems and support ticketing software is essential. Experience in the Indonesian market is highly advantageous. The ability to speak Bahasa Indonesia fluently is a requirement for effective communication with local customers.
Qualifications:
Qualifications:
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Proven ability to handle difficult customer interactions with patience and professionalism.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent written and verbal communication skills in both Bahasa Indonesia and English.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and as part of a team in a hybrid environment.
- Demonstrated problem-solving skills and attention to detail.
- A positive attitude and a passion for helping customers.
- High school diploma or equivalent; a bachelor's degree is a plus.
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7
Customer Support Specialist - Hybrid
12345 Jakarta Pusat, Jakarta
IDR7000000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team. This role involves a hybrid work arrangement, combining office-based collaboration with remote flexibility. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance to resolve inquiries and issues. Your responsibilities will include:
The ideal candidate will have excellent communication skills, both written and verbal, and a genuine passion for helping people. Strong problem-solving abilities and patience are essential for handling diverse customer situations. Prior experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. This hybrid role allows you to contribute to a supportive team environment while enjoying a flexible work schedule. We are seeking organized, proactive individuals who are committed to providing exceptional customer experiences.
This position requires a blend of remote and in-office work, with the specific schedule to be discussed. The role is located in Jakarta, Jakarta, ID .
- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Troubleshooting technical issues and providing step-by-step guidance to resolve them.
- Educating customers on product features and services to enhance their experience.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Identifying and escalating complex issues to the appropriate internal teams for resolution.
- Gathering customer feedback and sharing insights with the product development team to drive improvements.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Meeting key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Collaborating with team members to share knowledge and best practices.
- Continuously learning about new products, services, and support tools.
The ideal candidate will have excellent communication skills, both written and verbal, and a genuine passion for helping people. Strong problem-solving abilities and patience are essential for handling diverse customer situations. Prior experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. This hybrid role allows you to contribute to a supportive team environment while enjoying a flexible work schedule. We are seeking organized, proactive individuals who are committed to providing exceptional customer experiences.
This position requires a blend of remote and in-office work, with the specific schedule to be discussed. The role is located in Jakarta, Jakarta, ID .
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8
Senior Customer Support Specialist
10110 Jakarta Pusat, Jakarta
IDR10000000 month
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Specialist to manage all incoming customer inquiries and provide exceptional service remotely. This position is fundamental to ensuring our customers receive timely, accurate, and friendly support across various communication channels, including email, chat, and phone. You will be the primary point of contact for customers facing technical issues, product inquiries, or
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