21 Customer Service Manager jobs in Jakarta
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 8 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 19 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
1
Managed Services Client Service Desk Administrator
Jakarta, Jakarta
NTT America, Inc.
Posted 21 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ Ensure the correct escalation procedure is followed on all critical calls and requests.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with the ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Displays a methodical in approach to ticket resolution.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Strong and effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required.
**Academic qualifications and certifications:**
+ High School Certification or diploma or equivalent.
**Required experience:**
+ Basic to moderate level years of experience
+ Basic to moderate level experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
2
Community Support Manager
10110 Jakarta Pusat, Jakarta
IDR7000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Community Support Manager to lead initiatives that foster a positive and supportive environment for individuals within our community programs. This role requires a blend of leadership, interpersonal skills, and a deep understanding of community needs and challenges. You will be responsible for developing and implementing strategies to enhance community engagement, provide resources, and address concerns. This hybrid position involves both remote work and on-site activities in **Jakarta, Jakarta, ID**, offering flexibility and direct community interaction. Key responsibilities include managing a team of community support staff, overseeing the delivery of services, and ensuring adherence to program guidelines and ethical standards. You will develop and maintain relationships with community stakeholders, partner organizations, and local resources to support our members. Creating and facilitating support groups, workshops, and events that promote well-being and social connection will be a vital part of your role. The ideal candidate possesses strong leadership and team management abilities, excellent communication and active listening skills, and a proven ability to de-escalate situations and resolve conflicts. Experience in social work, counseling, or community development is highly valued. You should have a passion for helping others and a commitment to creating inclusive and supportive community spaces. This is a rewarding opportunity to make a direct impact on the lives of community members.
This advertiser has chosen not to accept applicants from your region.
3
Virtual Community Support Manager
10110 Jakarta Pusat, Jakarta
IDR180000000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an empathetic and highly organized Virtual Community Support Manager to foster and manage their online community initiatives. This is a fully remote position, allowing you to connect with and support users from the comfort of your home. You will be responsible for building a positive and engaging online environment, facilitating discussions, and providing exceptional support to community members. Key responsibilities include developing and implementing community guidelines, moderating forums and social media platforms, and actively participating in community conversations. You will also be tasked with identifying community needs, gathering feedback, and collaborating with internal teams to improve user experience and engagement. The ideal candidate will have a strong background in community management, customer support, or social work, with at least 5 years of relevant experience. A Bachelor's degree in a related field is preferred. Excellent written and verbal communication skills are essential, as is a deep understanding of online community dynamics and moderation best practices. Experience with community management platforms and social media tools is required. You should be adept at conflict resolution, crisis management, and fostering a sense of belonging. We are looking for a compassionate individual who is passionate about building strong relationships and making a positive impact on people's lives through online interaction. If you are a natural communicator, a problem-solver, and thrive in a remote work setting, this role offers a rewarding opportunity to lead and grow our client's vibrant online community.
This advertiser has chosen not to accept applicants from your region.
4
Senior Community Support Manager
10110 Jakarta Pusat, Jakarta
IDR15000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Senior Community Support Manager to join their dynamic team. This is a fully remote, impactful role focused on enhancing the well-being and social integration of vulnerable individuals within their community. You will be responsible for developing, implementing, and overseeing community outreach programs, ensuring they are inclusive, effective, and responsive to the evolving needs of participants. This involves building strong relationships with local stakeholders, community organizations, and government agencies to foster collaboration and maximize the impact of our services.
Key responsibilities include leading a team of community support workers, providing guidance, mentorship, and professional development opportunities. You will also manage budgets for community programs, ensuring efficient resource allocation and compliance with funding requirements. A significant part of your role will involve assessing the needs of the community, identifying gaps in services, and proposing innovative solutions. You will be instrumental in designing and delivering training sessions for staff and volunteers.
The ideal candidate will have a proven track record in community development, social work, or a related field, with at least 5 years of experience in a leadership or management capacity. Exceptional interpersonal and communication skills are essential, as you will be engaging with diverse populations and stakeholders. A strong understanding of social care principles, relevant legislation, and best practices in community engagement is required. Proficiency in case management software and standard office applications is also necessary.
This role requires a proactive, empathetic, and highly organized individual with a passion for making a positive difference. You should be adept at problem-solving, possess strong analytical skills, and be committed to promoting equality and diversity. The ability to work independently and collaboratively within a remote team environment is crucial. If you are driven by a desire to empower individuals and strengthen communities, we encourage you to apply for this rewarding opportunity. Our client offers a supportive work environment and opportunities for professional growth. Join us in building stronger, more connected communities from the comfort of your home.
Key responsibilities include leading a team of community support workers, providing guidance, mentorship, and professional development opportunities. You will also manage budgets for community programs, ensuring efficient resource allocation and compliance with funding requirements. A significant part of your role will involve assessing the needs of the community, identifying gaps in services, and proposing innovative solutions. You will be instrumental in designing and delivering training sessions for staff and volunteers.
The ideal candidate will have a proven track record in community development, social work, or a related field, with at least 5 years of experience in a leadership or management capacity. Exceptional interpersonal and communication skills are essential, as you will be engaging with diverse populations and stakeholders. A strong understanding of social care principles, relevant legislation, and best practices in community engagement is required. Proficiency in case management software and standard office applications is also necessary.
This role requires a proactive, empathetic, and highly organized individual with a passion for making a positive difference. You should be adept at problem-solving, possess strong analytical skills, and be committed to promoting equality and diversity. The ability to work independently and collaboratively within a remote team environment is crucial. If you are driven by a desire to empower individuals and strengthen communities, we encourage you to apply for this rewarding opportunity. Our client offers a supportive work environment and opportunities for professional growth. Join us in building stronger, more connected communities from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
5
Senior Community Support Manager
10110 Jakarta Pusat, Jakarta
IDR12 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Community Support Manager to join their dynamic team in Jakarta . This role is crucial in fostering a supportive and inclusive environment for vulnerable individuals within the community. You will be responsible for developing, implementing, and overseeing community outreach programs, ensuring adherence to best practices in social care. Key responsibilities include managing a team of community support workers, providing direct support and guidance to service users, assessing needs, and developing personalized care plans. You will also liaise with external agencies, healthcare providers, and local authorities to coordinate services and advocate for the well-being of the community. A significant part of this role involves program evaluation, data analysis, and reporting on outcomes to stakeholders. The ideal candidate will possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of community dynamics and social welfare issues. Experience in case management, crisis intervention, and volunteer coordination is essential. This position offers a competitive salary and benefits package, with opportunities for professional development and career advancement. Join us in making a tangible difference in the lives of those we serve.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Community Support Manager
10270 Jakarta Pusat, Jakarta
IDR12000000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and compassionate Senior Community Support Manager to lead their dedicated team in providing exceptional care and support services. This is a fully remote position, allowing you to make a profound impact on the lives of individuals within the community from the comfort of your home office. You will be responsible for overseeing community outreach programs, managing a team of support workers, developing care plans, and ensuring the well-being and safety of clients. This role requires strong leadership, excellent communication, and a deep commitment to social welfare and community development.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Social Work, Psychology, Sociology, or a related field, with a minimum of 5 years of experience in community services, social care, or a related field. Previous experience in a supervisory or management role is essential. Strong understanding of social welfare systems, community resources, and best practices in client support is required. Excellent leadership, interpersonal, organizational, and problem-solving skills are paramount. The ability to work independently, manage a remote team effectively, and maintain strong communication with clients and stakeholders is crucial. A genuine passion for empowering individuals and communities is a must.
Key Responsibilities:
- Managing and supervising a team of community support workers, including scheduling, training, and performance evaluation.
- Developing, implementing, and evaluating individualized care and support plans for clients.
- Coordinating and delivering a range of community-based services, such as home visits, advocacy, and life skills training.
- Conducting needs assessments and identifying resources to support clients effectively.
- Building and maintaining strong relationships with clients, their families, and external stakeholders, including social services agencies and healthcare providers.
- Ensuring compliance with all relevant policies, procedures, and regulatory standards.
- Managing program budgets and ensuring efficient allocation of resources.
- Organizing and facilitating community engagement events and support groups.
- Providing crisis intervention and support when necessary.
- Maintaining accurate client records and preparing regular reports.
The ideal candidate will possess a Bachelor's degree in Social Work, Psychology, Sociology, or a related field, with a minimum of 5 years of experience in community services, social care, or a related field. Previous experience in a supervisory or management role is essential. Strong understanding of social welfare systems, community resources, and best practices in client support is required. Excellent leadership, interpersonal, organizational, and problem-solving skills are paramount. The ability to work independently, manage a remote team effectively, and maintain strong communication with clients and stakeholders is crucial. A genuine passion for empowering individuals and communities is a must.
This advertiser has chosen not to accept applicants from your region.
7
Senior Community Support Manager
10110 Jakarta Pusat, Jakarta
IDR11500000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Community Support Manager to lead their dedicated support team in Jakarta, Jakarta, ID . This hybrid role combines remote work flexibility with essential on-site collaboration to foster a supportive and engaging environment for their community members. You will be responsible for overseeing customer service operations, developing support strategies, and ensuring high levels of client satisfaction. The ideal candidate possesses strong leadership skills, exceptional problem-solving abilities, and a deep commitment to community well-being and engagement.
Key Responsibilities:
Qualifications:
This is a crucial role in ensuring the well-being and satisfaction of our client's community. If you are a dedicated leader passionate about making a positive impact, we encourage you to apply.
Key Responsibilities:
- Lead, mentor, and manage a team of community support specialists.
- Develop and implement effective customer support strategies and protocols.
- Oversee daily operations of the support department, ensuring timely and high-quality service delivery.
- Handle escalated customer issues and complex inquiries with professionalism and efficiency.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Collaborate with other departments to identify and address systemic customer issues.
- Develop training programs and resources for the support team.
- Contribute to the improvement of community engagement initiatives and feedback mechanisms.
- Ensure compliance with company policies and procedures.
- Stay updated on best practices in customer service and community management.
Qualifications:
- Bachelor's degree in Social Sciences, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support or community management, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and developing support teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and support ticketing systems.
- Ability to work effectively in a hybrid work environment, balancing remote and on-site responsibilities.
- Demonstrated problem-solving and decision-making capabilities.
- Empathetic and client-focused approach to service delivery.
- A passion for community development and social impact.
This is a crucial role in ensuring the well-being and satisfaction of our client's community. If you are a dedicated leader passionate about making a positive impact, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Lead Customer Support Manager
10250 Jakarta Pusat, Jakarta
IDR13000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Lead Customer Support Manager to oversee and enhance their customer service operations. This pivotal role involves managing a team of customer support professionals, ensuring the delivery of exceptional service, and driving customer satisfaction and loyalty. You will be responsible for developing and implementing effective customer support strategies, defining service level agreements (SLAs), and establishing best practices for customer interaction across all channels. Key duties include training and mentoring the support team, monitoring performance metrics, and identifying areas for improvement. You will also handle escalated customer issues, mediate complex problems, and ensure timely and satisfactory resolutions. Furthermore, you will analyze customer feedback and support data to identify trends, anticipate customer needs, and proactively implement solutions to improve the overall customer experience. The ideal candidate will have a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 5 years of experience in customer service or support management. Proven leadership experience in managing and motivating a customer-facing team is essential. Strong understanding of customer relationship management (CRM) systems and helpdesk software is required. Excellent problem-solving, communication, and interpersonal skills are paramount. You should possess a deep commitment to customer satisfaction, a proactive approach to service delivery, and the ability to thrive in a fast-paced environment. Experience in developing and delivering customer support training programs is a significant plus. We are looking for a strategic thinker who can build and maintain a high-performing customer support function, contributing directly to customer retention and overall business success. Your ability to inspire a team and foster a customer-centric culture will be critical. This role offers a fantastic opportunity to lead a vital department and make a significant impact on our client's customer relationships.
This advertiser has chosen not to accept applicants from your region.
9